You are currently browsing the category archive for the ‘diversity’ category.

Herd Behavior, Useless Meetings, and Solomon Asch.

An interesting blog entry from a Blanchard consultant. On the “uselessness” of meetings, his conclusion states, “When describing the attributes of an outstanding team member, we frequently include the word loyalty. Some well meaning leaders see candor and honesty as potential indicators of disloyalty—but actually, it’s the other way around. Pioneers should be honored, but frequently they are punished. Leaders should be informed, but frequently they are shielded. High performing teams are willing to tell it the way it is. This may be uncomfortable initially, but the long term payoffs are priceless.”

My response follows:

The reasons for meetings are highly contextual: on intended purpose, style of meeting management, level of personnel involved and situational urgency, as well as on company and national culture. Meetings in some countries are simply public confirmations of decisions already taken beforehand, whereas in others they may be truly necessary to gain consensus, and in still others a generator of new ideas through brainstorming. Or all three. In Dr. Asch’s research example, were the others around the table of equal social stature, higher or lower? Were they subject matter specialists and you are the only generalist?

“Truth” and “right answers” are almost never as clear-cut as Dr. Asch’s example. Nor are “high-performing teams who are willing to tell it the way it is” always the way to achieve results, long-, medium- or short-term. One person’s “candor and honesty” is another’s social faux pas or lack of respect, causing more damage than good. Don’t forget that any one person’s opinion is highly influenced by their own individual perspective, one that you may not necessarily share.

The best leaders, in my opinion, are those who leave open the possibility that they may be wrong, and are willing to “sacrifice face” in order to get to the more essential, more elemental shared truths. In Dr. Asch’s experiment, the true leader wouldn’t have given an answer at all, but instead would have asked “Why?” Why have you given an answer that I see as different? Why have you all answered the same? Am I missing something? It takes courage to ask these questions, and true leaders are those who display this sort of courage, instead of contrariness through “candor.”

The rule of the Kingdom of the Netherlands will transfer from Queen mother, Beatrix, to her son, Prince Willem-Alexander, on 30 April, in little more than one week. In preparing for the celebration, the State has commissioned various art and cultural works to commemorate the occasion.

Schermafbeelding-2013-04-19-om-10.49.06One of these works, the so-called King’s Song, has generated much negative commentary in the Dutch press. “Old fashioned drivel,” “schmaltzy,” and “forgettable,” are some of the more tame comments. Some commentators, perhaps full of Dutch courage, have even suggested that the composer be tarred and feathered, and worse. The critique has been so intense, and in some cases so personal, that the composer, John Ewbank, has resigned his commission. I’ll admit, my first reaction to the song itself was little more than lukewarm: “What do you people have against melody?!” was my first comment to my wife, who wisely holds her tongue against defending “her people” against my tirades. She knows I’ll eventually come around.

And come around I have. I came here to rant about the lack of diversity in the song’s text. To point out the irony that both the man who will be King and his wife who will become Queen – Princess Máxima of the Netherlands (née Máxima Zorreguieta Cerruti, of Argentina) – are both “allochtone,” of non-Dutch ancestry, yet there’s nothing explicit in the text about the diversity this country usually celebrates.

But then I watched the song’s accompanying video. I’ve been completely won over. I find the video a marvelous and genuine Screen Shot 2013-04-22 at 12.55.26 PMrepresentation of all sorts of diversity in the Netherlands. And without the “Coca-Cola commercial” artificiality, where you magically wind up with exactly one of each national type – exactly one Asian, one black, one Pacific Islander, etc. The King’s Song video shows all sorts of diversity in a broad variety of Imagesettings: white, black, asian, young, old, all socio-economic levels, rural/urban, handicapped, obese (the heavy guy munching on friet at the train station is my favorite – just your ordinary “kerel” enjoying a snack), LGBT (lots of gays!) – even a hipster! And what comes through when you watch the video is these people aren’t from any sort of casting agency, but are truly the people you meet every day in this country. Well done! Image

Okay, the song’s not the strongest. And, as they are now saying, if your goal was to unite the Dutch in their dislike of something – mission accomplished! But my lesson learned is what it often is in multicultural situations: before you pass judgment, get the whole picture. And remember, as always, that context is everything.

Professional Capital, a sales training organization, offered a “knowledge seminar” in Rotterdam this week, “Effective ImageSales Management.” Even though I’m not a sales manager, and the last time I worked in a full-on sales position was back in 1990 when I worked F&I at Cypress Coast Ford in California, I wanted to gain more insight into more modern sales practices. As well as some of the challenges salespeople are dealing with in this brutal economic environment. The organisers were gracious enough to make a place for me and I attended the small gathering.

The first thing I noticed was how tall and good looking the other men were. Yes, all men. All tall and good looking. And white. All in their mid- to late-30s. That should have signaled to me what was coming. Even though they were from a broad variety of industries (construction supply, financial services, IT), they were dressed identically in the uniform of the urban Dutch professional: jeans or slacks, open dress shirt, good shoes.

It was a good session. An excellent and well-moderated format by Maarten Colijn, from the organization. Lots of good ideas exchanged, case situations explored and the challenges of being a sales manager in a tough economy the order of the day. But there was an undertone which disturbed me and it wasn’t until the drinks and informal session afterwards that I discovered what it was.

“Salesmen are born, not made,” stated one. “Agreed,” said another, “In fact, you can tell within 30 seconds of an intake interview whether he’s got ‘it’ or not.” I found myself initially nodding in agreement, but then caught myself. Hey, wait a minute! What is “it”? And why only “he”? Then I realized. What they really mean is, “When I find someone who is exactly like me, I know I’ve got someone I can work with.” Even though many of the problems, many of the challenges they talked about earlier, upon reflection, were a by-product of this “like searching like” procedure.

Good Looking Guys, v. 1.0

Today’s Sales Manager – an archetypical sampling

Their need for salesmen clones in their organizations, and their inability to tolerate diversity, were evident in the problems we examined:

  • Difficulty in developing new markets;
  • Difficulty in seeing new opportunities with existing clients;
  • Difficulty in finding “common” ground with which to motivate their charges;
  • Difficulty in motivating their people in a difficult economic environment;
  • Difficulty in accepting other ways, other than “my way,” to the client.

It was particularly this last point that later confirmed for me the value of seeing output, rather than input, as the only valid measurement tool.

Input/Output

Appearances are input. Method is input. Approach and planning are input. Individual behavior and reward systems are input. In the sales world, there is only one output, and that’s getting the customer to sign on the line that is dotted, to quote Blake in David Mamet’s Glengarry Glen Ross. One of the participants said it well, “The sales world is binary: you either have the sale, or you don’t.” Yet these otherwise accomplished sales managers were racking their brains to find better and more efficient ways to manage their input. Not in the name of efficiency, but in the name of homogeneity. How to find more people just like me? How to get them to toe the line and do the job exactly as I’ve done it all these years? After all, my way must be the right way – it’s worked for me!

The challenge is getting them to reframe the problem. Instead of seeing it as a problem of control and with managing input, a question of letting go, accepting any input that their people attempt, as long as the outcome is acceptable. Getting them to focus their energies on defining targets that are purely focused on output (sales results), not on input.

In other words: do they have the courage to accept any input as long as it meets the agreed-upon criteria pertaining only to output?

The following is an introduction speech for Rev. Jesse L. Jackson on the occasion of his visit to Europe during Diversity Tour 2010, organized and executed by GrapeVine Promotions International. The speech kicked off a press conference held at the Steinberger Kurhaus Hotel, the Hague (the Netherlands) on 4 February 2010. I’m reprinting it in honor of César Chávez Day, 31 March, 2012

I was born and raised in California, on the west coast of the US, in 1957. When I was coming of age in the 1960’s, the most prominent civil rights leader for us was César Chávez. As head and co-­‐founder of the United Farm Workers, señor Chávez was the embodiment of the migrant workers’ struggle for basic human rights in California and the Southwest. He was, for us, the most visible figure in the struggle for human rights in general.

During his “Fast for Life” on August 21, 1988, Chávez was visited by the Reverend Jesse L. Jackson. Of course, by 1988, I had heard of Rev. Jackson and knew who he was. But Rev. Jackson was “East Coast” (according to Californians, pretty much everything east of Las Vegas is “East Coast”). He was for the blacks; he was distant. Chávez was our man, la familia, the one fighting for la raza. Until that day in August, 1988.

There is an iconic photograph from that day that for many represents putting in perspective the local and regional struggle for migrant workers’ rights in the larger global struggle for human rights everywhere. It shows Chávez, weak and thin from 36 days into his hunger strike, sitting in a simple wooden chair in the dusty sunlight. Kneeling next to him in the dirt is Rev. Jackson. Chávez is passing a simple crucifix that represents his “Fast for Life” to Rev. Jackson. The two appear to be praying together. At this moment, not only is Rev. Jackson accepting the Imagesymbolism of shouldering Chávez’ struggle, he is also accepting the practice of the fast. From this moment, he himself begins a 3-­‐day fast, going from this time forward with only water to sustain him, before passing the cause on to others. This symbolic struggle was then assumed by leaders across the country, which gave enormous attention to the workers’ struggle that Chávez advocated. After this, the plight of migrant workers in California became a national issue, thanks to the intervention of Rev. Jackson. But even more, for we “nativos” it symbolized a joining of forces. Jackson literally and figuratively offering his hand to Chávez, and to us, with a simple, “Hermano, sí se puede.

And of course that gesture has now echoed across generations and across continents, to where, finally, a man also from a disadvantaged background and of color, ascended the steps to the White House using the same words, “Sí se puede,” – “Yes we can.”

And to me, and to millions of Latinos over the world, the circle was made complete when as one of his first significant and lasting decisions as Chief Executive, President Barack Obama nominated the first Hispanic to the US Supreme Court: Her Honor Sonia Sotomayor. The hand that Rev. Jackson reached out to César Chávez was then offered to Barack Obama, and then through him to maestra Sotomayor. The circle is complete, and we are all stronger for it.

It is with great honor and humility that I introduce to you the pre-­‐eminent civil rights leader of our time, the champion of the voiceless and disenfranchised everywhere: Reverend Dr. Jesse Louis Jackson, Sr.

Leo Salazar
4 February 2010
The Hague, the Netherlands

A relevant and well-timed email from Mary Kay Henry, President of the Service Employees International Union, in honor of Martin Luther King, jr., the original “99%’er”:

Dear friend,
“There is something wrong with the policies, the priorities, and the purposes of our nation now. And we’ve got to say it in no uncertain terms.”

 

In 1968, Dr. Martin Luther King Jr. said these words to a crowd of 1199 NY (now 1199 SEIU) healthcare workers in New York.

At the time, Dr. King spoke, depicting the existence of two Americas, one “flowing with the milk of prosperity and the honey of equality” and the other defined by inferior schools and people working full time jobs for part-time wages. “Most of the poor people in our country are working every day.”

Today, the gap between the rich and poor is the worst it’s ever been. The fight still goes on, and it falls to us to realize Dr. King’s vision.

What is the single most important thing all of us can do this year to further Dr. King’s vision?


Today, just like in 1968, the fights for racial equality and economic justice are inextricably linked.  Compared to 10 years ago, the average family in the U.S. makes 7% less. This trend is even worse within some of the ethnic-subgroups. In fact, the average Black household is making 14.6% less, and the average Hispanic household is making 10.1% less.

In a time when the excesses of Wall Street executives have been brought into stark relief, it behooves us to pause and reflect not just on the reasons for our outrage, but on the ways we can bring the vision of Dr. King into the world of the 99%.

I say to you that the work is not done. It will take all of us thinking, and all of us working hard to bring about Dr. King’s dream of racial and economic equality.

Tell us what you think we, as a people, can do to most effectively make that dream a reality.

For decades, working people in this country have quietly embodied King’s legacy by taking collective action in the name of justice and equality. But today, corporate greed and extreme politicians have aligned to launch an unbridled assault on this legacy, attempting to withhold opportunity from those who work hard.

The vigilance of the 99 percent movement is a contemporary tribute to King’s brilliance, and among the best ways to ensure that our leaders stop ignoring the “other” America. But it cannot end there.

Realizing King’s vision for America is about recognizing the value of the collective good, reinvigorating the belief that opportunity is a defining factor of this country and not simply a privilege for the elite. Through collective action, economic justice and racial equality are both achievable.

Thank you for all the hard work you do, and the work we will do together to make Dr. King’s vision a reality.

Mary Kay Henry
President, SEIU

 

On the face of it, the Netherlands has a lot going for it. While it’s not particularly known for its spectacular natural scenery, it has a history of wealth, stability and well-reasoned politics. Well, recently anyway.

Despite this stable and reasoned background, the Dutch government is debating, today, whether to ban the wearing of the burka. Following closely on the footsteps of France (as they also did with the rejection of the EU constitution — ‘nuf said), legislators in the Netherlands are debating whether the burka can be allowed as an expression of religious freedom or be banned as a security threat and symbol of oppression of women and further (!) converting of Europe to Islam. Given the insecure economic times and perception among the majority populace that many of society’s problems are being caused by outsiders, guess which way they’ll go?

Enter Jitske Kramer and this reasoned and balanced look at the issues (cut/paste to your http://www.translate.google.com browser if you’re having trouble with the Dutch). A part of my comment:

“I see the burka-ban in the Netherlands along the same lines as the Sharia law ban in the State of Oklahoma in the US: a thinly veiled (pardon the pun) attempt to attack Islam by rabidly exaggerating a non-existent threat under the guise of ‘security’ or ‘cultural assimilation’.”

I got an email from my daughter Mary today. She is 25 and lives in Riverside, California.

Hey Dad! I was watching a rerun of Late Night With Jimmy Fallon (which I see as the late night show for tech-savvy youngsters, compared to Jay Leno or David Letterman.) and thought of you! You were (/are) the only one excited (and recognized) the new scan [QR-code – see the left column of this blog]. This particular episode had Steven Colbert and a crazy dance and song in it. One random guy in the dance scene was holding a cardboard sign with a scan! I paused the episode, scanned the code and got this website: http://www.latenightwithjimmyfallon.com/blogs/2011/04/fallon-colbert-project-bonus-video-thank-you/ It’s way cool seeing where technology is taking us! Moving forward every day! [See the episode here: Late Night with Jimmy Fallon – Stephen Colbert Sings ‘Friday’ with The Roots (4/1/11) – Video – NBC.com]

It’s wonderful Mary associates me with the “tech-savvy” culture. She could have just called me a “nerd”!!

Roland Berger says, “NO!”

Diversity & Inclusion is a strategic issue that belongs on the CEO’s agenda. Diverse and inclusive companies clearly outperform their competitors on the hard financials.

As CEO, surely you could be forgiven for seeing Diversity & Inclusion as a bit of a soft issue, more political correctness than business concern, and, if anything, a topic for HR.

Well, no. In fact, you would be neglecting a topic that drives tangible financial results and is a strong indicator of management and leadership performance.

More from an outstanding report from Roland Berger Strategy Consultants.

Elmer Dixon, one of the former leaders of the Black Panther Party in the US, will be visiting the  Netherlands. He is currently the President of one of
the foremost executive training institutes in the  US, Executive Diversity Services.  Mr. Dixon will be a featured speaker at the “Freedom Festivals” on May 5th.

In addition he will engage students and managers from companies in discussions around the value of diversity. This tour  provides many opportunities to engage Mr. Dixon to gain the benefit of his many decades of working within society for change.

You can read more about Mr. Dixon’s life and visit to the Netherlands here.

Resolve cultural conflict? Smooth things over? Why? This is a waste of potential creative power. By using the energy inherent in cultural conflict, it is possible to leverage the differences for added value.

The model, based on the research of Prof. Joseph DiStefano and Prof. Martha Maznevski, both of IMD. A summary of this research can be found here  https://srleosalazar.wordpress.com/resources-and-links/ as well as on the IMD site: http://www.ft.com/businesseducation/imd

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 1,294 other followers

Profile pic

Leo Salazar

Leo’s tweet feed